This is a useful short video interview with Curt Coffman (co-author of First Break All The Rules) in which he gives ten thoughts and ideas about why your employee survey needs some attention. I particularly like tip #1 where Coffman talks about surveying the same things the same way over and over and yet expecting something different. I’m also a fan of tip #9, which makes the point that if you need to ask your employees 50 questions about how they are feeling, just how far removed, disengaged have you, the surveyer become? It’s a bit too brief in parts, but had I known about this sooner, I would have shown it to a few board directors before the ensuing battles about attitude and engagement surveys.
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© 2012 Created by Craig Smith.
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